CLIENT RELATION EXECUTIVE

Roles and Responsibilities:

·         Client Service through emails, phone  and e-services.

·         Help to resolve client’s query related to different verifications like Employment, Education and Criminal.

·         Ensure timely and accurate report delivery at defined productivity levels.

·         Execute issue /query resolution and ensure proper documentation & follow-up.

·         Ensure adherence to Client Service Level Agreements (SLAs).

·         Identify, share and support operational improvements.

·         Documentation

·         Client Relation Management

·         Portal Updation

·         Coordinating between Vendors & Clients

·         Responsible for work in the absence of Vendors(when the vendors are on leave)

·         Vendor Management

Requirements:

·      Candidate must be Graduate.

·      Experience Required – Fresher

·      Grammatically precise in written and spoken English.

·       Good in MS Word.

Keywords :-  Vendor Management, Operations, Client Service, Client Relation, Customer Service, Customer Relation