We are inviting application for Ground Staff as a "CUSTOMER SERVICE AGENT" 

 

JOB RESPONSIBLITIES:- 

- Initiate Pre Flight & Post Flight work - Perform Check-in formalities and ensure that tickets and travel documents - Validate E-Ticket Passenger identity and documents - Report blacklisted documents to the seniors immediately - Weight and determine excess baggage, issue excess baggage tickets, and collect excess baggage charges. - Carry out the carriers seat allocation or selection system, issue boarding pass, detach flight coupons. - Ensure that frequent flyer programs of the airlines are professionally handled. - Handle denied boarding process and compensation. - Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling standby list, reconciliation of passenger numbers with aircraft documents prior to departure. - Collect airport and any other service taxes applicable. - Directs passengers from aircraft through controls. - Arrange for transfer desk/connection services and baggage recheck. - Meet Arrival flight and prepare & handle MHB reports/cases professionally. 

Call @ 8017194195